Trends in Telecom industry such as increased competition, service proliferation, commoditization of products and services, the need to emphasize customer-focus are forcing companies to concentrate their resources externally and to perform more efficiently. The Internet is a new way of communication like voice, data, video, and audio are all transformed into digital content distributed via high-speed networks.

In the new digital economy, communications and content have become synonymous. This change puts communications service providers at center of the economic revolution and opens the door for tremendous business possibilities throughout the communications industry through wire line and wireless telecommunications.